This guide is for anyone who needs to manage a Barclays credit card — JetBlue, AA Aviator, or any other Barclays-issued card — on behalf of a parent, spouse, or loved one who can no longer handle it themselves. Barclays has high fraud controls and a document review process that can stretch to several weeks, but there's a faster path if your loved one can still participate. This guide walks you through both routes: the quick Authorized User setup when the cardholder is available, and the full POA submission process when they're not — including how to build a packet that doesn't get rejected.
The Barclays US guide is a downloadable PDF built for caregivers and POA holders managing someone else's Barclays credit card account. Here's what's inside:
3 step-by-step paths based on your situation:
Adding yourself as an Authorized User — the fastest route when the cardholder can still get on a call, including how to set up autopay at the same time
Submitting POA or guardianship documents when the cardholder cannot participate — how to build a reviewer-proof packet and follow up correctly
Handling a deceased cardholder's account — what stops working the moment someone dies and how to switch to executor authority
What most people get wrong about Barclays POA:
Why even approved POA agents typically can't log in online — and what to request instead
How to handle multiple Barclays co-branded cards (JetBlue, AA Aviator, etc.) under a single POA submission
The difference between Authorized User access and POA agent authority — and which one you actually need
7 documented problem scenarios — with real fixes:
Being told "we can only speak to the primary cardholder" — and the exact escalation path that works
POA rejected as incomplete (the most common submission mistake and how to avoid it)
POA rejected because it lacks "durable" language or doesn't explicitly cover credit accounts
Name mismatches between the POA document and the card account
Account going past due while POA review is still pending — how to stop the bleeding without waiting
Uncertainty about whether one POA submission covers all of a cardholder's Barclays accounts
Trying to use POA after the cardholder has died
Practical tools:
Word-for-word call script for every scenario
POA submission packet checklist — every page and document to include
Pro tip on writing the account number on every page to prevent documents from getting separated during processing
Mailing address for POA submissions and written inquiries
Guidance on using trackable mail and following up with delivery proof