Last Updated: February 4, 2026
POAHelp.com LLC ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our services (collectively, the "Service"). Please read this Privacy Policy carefully.
1. Information We Collect
1.1 Information You Provide to Us
We collect information that you voluntarily provide when you:
Create an account: Name, email address, password, and billing information
Make purchases: Payment card information (processed through third-party payment processors), billing address, and transaction history
Use the Service: Institutions you select, Scoops you purchase or view, and preferences you set
Participate in the community: Posts, comments, questions, and other content you submit
Contact us: Information in your messages, support requests, or feedback
Set up reminders: Power of attorney expiration dates and related reminder preferences
1.2 Information Collected Automatically
When you access the Service, we automatically collect:
Device information: IP address, browser type, operating system, device identifiers
Usage data: Pages viewed, time spent on pages, links clicked, features used, search queries
Log data: Access times, error logs, and referring URLs
Cookies and tracking technologies: Information collected through cookies, web beacons, and similar technologies (see Section 5)
1.3 Information from Third Parties
We may receive information from:
Payment processors: Transaction confirmation and payment status
Analytics providers: Aggregated usage statistics and demographic information
Social media platforms: If you choose to link your account or share content
2. How We Use Your Information
We use the collected information for the following purposes:
2.1 Provide and Improve the Service
Create and manage your account
Process purchases and deliver Scoops and subscription access
Provide customer support and respond to inquiries
Send transactional emails (purchase confirmations, account notifications)
Deliver reminder notifications for power of attorney expirations
Personalize your experience and recommend relevant content
Analyze usage patterns to improve features and functionality
Develop new products and services
2.2 Community Management
Enable participation in our online community
Moderate user-generated content
Prevent abuse and enforce our Terms and Conditions
2.3 Marketing and Communications
Send promotional emails about new features, Scoops, or special offers (you may opt out)
Conduct surveys and gather feedback
Display targeted advertisements (see Section 5.2)
2.4 Legal and Security
Comply with legal obligations and respond to legal requests
Protect against fraud, unauthorized transactions, and other illegal activities
Enforce our Terms and Conditions
Protect the rights, property, and safety of POAHelp.com, our users, and the public
3. How We Share Your Information
We do not sell your personal information to third parties. We may share your information in the following circumstances:
3.1 Service Providers
We share information with third-party vendors who perform services on our behalf, including:
Payment processors (e.g., Stripe, PayPal)
Email service providers
Cloud hosting providers
Analytics services (e.g., Google Analytics)
Customer support platforms
These service providers are contractually obligated to use your information only as necessary to provide services to us and to protect your information.
3.2 Community Posts
Information you post in our community forums is visible to other users of the Service. Please do not share sensitive personal information in public areas.
3.3 Business Transfers
If POAHelp.com is involved in a merger, acquisition, bankruptcy, or sale of assets, your information may be transferred as part of that transaction. We will notify you of any such change and any choices you may have.
3.4 Legal Requirements
We may disclose your information if required to do so by law or in response to:
Valid legal processes (subpoenas, court orders, warrants)
Requests from law enforcement or government agencies
Protection of our legal rights or defense of legal claims
Emergency situations involving danger of death or serious physical injury
3.5 With Your Consent
We may share your information for other purposes with your explicit consent.
4. Data Retention
We retain your information for as long as necessary to:
Provide the Service and fulfill the purposes described in this Policy
Comply with legal obligations (e.g., tax and accounting requirements)
Resolve disputes and enforce our agreements
Specific retention periods:
Account information: Retained while your account is active and for up to 7 years after closure for legal and accounting purposes
Purchase history: Retained for up to 7 years for tax and legal compliance
Community posts: May be retained indefinitely unless you request deletion
Usage data: Typically retained for up to 2 years
Reminder data: Retained while your account is active or until you delete the reminder
You may request deletion of your information as described in Section 8.
5. Cookies and Tracking Technologies
5.1 What Are Cookies?
Cookies are small text files stored on your device that help us recognize you and remember your preferences. We also use web beacons, pixels, and similar technologies.
5.2 Types of Cookies We Use
Essential cookies: Required for the Service to function (e.g., authentication, security)
Functional cookies: Remember your preferences and settings
Analytics cookies: Help us understand how you use the Service (e.g., Google Analytics)
Advertising cookies: Used to deliver relevant advertisements and measure campaign effectiveness
5.3 Your Cookie Choices
Most browsers allow you to control cookies through settings. You can:
Block all cookies
Accept only certain cookies
Delete cookies after each session
Note that blocking essential cookies may prevent you from using certain features of the Service. You can opt out of Google Analytics by installing the Google Analytics Opt-out Browser Add-on.
6. Third-Party Links and Services
The Service may contain links to third-party websites, applications, or services that are not operated by us. This Privacy Policy does not apply to these third parties. We encourage you to review the privacy policies of any third-party services you access.
7. Data Security
We implement reasonable administrative, technical, and physical safeguards to protect your information, including:
Encryption of data in transit using SSL/TLS
Secure storage of sensitive data
Access controls and authentication
Regular security assessments
However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.
8. Your Privacy Rights
Depending on your location within the United States, you may have certain rights regarding your personal information:
8.1 Access and Portability
You may request a copy of the personal information we hold about you. You can access much of this information through your account dashboard.
8.2 Correction
You may update or correct your personal information at any time through your account settings or by contacting us.
8.3 Deletion
You may request deletion of your personal information, subject to certain exceptions (e.g., legal retention requirements, fraud prevention). To delete your account and information, contact us at legal@poahelp.com.
8.4 Opt-Out of Marketing
You may opt out of promotional emails by:
Clicking the "unsubscribe" link in any marketing email
Adjusting your account preferences
Contacting us at support@poahelp.com
You cannot opt out of transactional emails (e.g., purchase confirmations, security alerts).
8.5 Do Not Track
Some browsers have "Do Not Track" features. We currently do not respond to Do Not Track signals because there is no industry standard for compliance.
8.6 State-Specific Rights
California Residents: Under the California Consumer Privacy Act (CCPA), you have additional rights including:
Right to know what personal information is collected, used, shared, or sold
Right to delete personal information (with exceptions)
Right to opt out of the "sale" of personal information (we do not sell personal information)
Right to non-discrimination for exercising your rights
Other States: Residents of Virginia, Colorado, Connecticut, Utah, and other states with privacy laws may have similar rights. Contact us to exercise these rights.
To exercise your rights, email us at legal@poahelp.com or write to us at 1209 Mountain Road PL NE #10760, Albuerque, NM 87110. We will verify your identity before processing your request.
9. Children's Privacy
The Service is not intended for individuals under the age of 18. We do not knowingly collect personal information from children under 18. If we become aware that we have collected information from a child under 18, we will take steps to delete such information promptly. If you believe we have collected information from a child under 18, please contact us immediately.
10. International Users
The Service is intended for users located in the United States. If you access the Service from outside the United States, please be aware that your information may be transferred to, stored, and processed in the United States where our servers are located and our central database is operated.
By using the Service, you consent to the transfer of your information to the United States. The data protection laws in the United States may differ from those in your country of residence.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of material changes by:
Posting the updated Privacy Policy on this page
Updating the "Last Updated" date
Sending an email notification (for significant changes)
Displaying a prominent notice on the Service
Your continued use of the Service after changes become effective constitutes your acceptance of the updated Privacy Policy. We encourage you to review this Privacy Policy periodically.
12. Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us:
POAHelp.com
Privacy Officer
Email: legal@poahelp.com
For California residents exercising CCPA rights, you may also use our toll-free number: [toll-free number if applicable]
13. Your Consent
By using the Service, you consent to the collection, use, and sharing of your information as described in this Privacy Policy.