If you're a Georgia caregiver trying to manage a loved one's natural gas account, the most important thing to know before you call anyone is that Atlanta Gas Light almost certainly doesn't handle your parent's billing. Georgia's natural gas market has been deregulated since 1998 — AGL owns the pipelines, but a separate retail marketer sends the bill and manages the account. This guide is for Georgia caregivers and POA agents who need to find the right company, get recognized as an authorized representative, and keep gas service on without losing days to misdirected calls.
How Georgia's deregulated gas market works — explained plainly. AGL owns the infrastructure; a retail marketer handles billing and account management. The guide explains the difference, why it matters for caregivers, and exactly how to identify which marketer your parent uses before making a single call.
Step-by-step process for getting POA access with the retail marketer. Each Georgia retail marketer has its own authorized representative process. The guide covers what to ask for, what documents to bring, and how to confirm your authority is actually noted on the account.
How to find the retail marketer when you don't have the bill. Bank statements, email inboxes, the Georgia PSC marketer directory, and a call to AGL's general line are all covered — with specific instructions for each path.
What Atlanta Gas Light does handle — and when to call them. Gas leaks, pipeline emergencies, and meter issues go to AGL regardless of who the retail marketer is. The guide makes clear which situations belong to AGL and which belong to the marketer, so you're never calling the wrong company in an emergency.
The AGL senior citizen discount. Customers 65 or older with qualifying household income may be eligible for a monthly discount on AGL's base charge. The guide covers eligibility, how to apply through the retail marketer, and where to verify the current income threshold.
What to do if service is disconnected. Who to call, in what order, and why calling AGL first won't get the gas turned back on — but calling the retail marketer will.
Common mistakes Georgia caregivers make — with specific fixes. Including what happens when you contact AGL for a billing problem, how to handle a marketer with poor customer service, and the Regulated Provider option for customers who can't get service from any marketer.
Contact information and call scripts for both AGL and your retail marketer. Separate scripts for the retail marketer POA conversation and for AGL gas emergencies, plus a directory of major Georgia retail marketers.