Keeping the lights on, the water running, and the internet connected while managing someone else's affairs shouldn't require a law degree. But utility companies each have their own verification requirements, and many still rely on paper processes or require notarized documentation for even simple account changes. Our utility guides give you the exact steps, forms, and phone scripts for each provider so you can handle service transfers, billing changes, and account access without the runaround.

Utilities

AT&T Internet

Step-by-step guide to registering Power of Attorney with AT&T Internet. Covers billing, cancellation, plan changes & what to do when reps push back.

Ameren

Manage Ameren Illinois or Missouri accounts with POA. Covers authorized contact setup, Guest Pay, medical protections & what's different between the two states.

American Water

Manage an American Water account as a caregiver or POA holder. Covers Secondary Account Holder setup, no-login bill pay & what to do when state rules differ.

Astound Broadband

How to register power of attorney with Astound Broadband — which regional brand to call, what to say, and how to get authorized without a branch visit or special forms.

Atlanta Gas

Georgia caregivers: Atlanta Gas Light doesn't handle billing. This guide shows you who does — and how to get POA access to your loved one's gas account.

California Water

Manage a Cal Water account as a caregiver or POA holder. Covers guest pay, Special Notification Service for seniors, district navigation & POA submission.

Casella Waste Systems

Guide to managing a Casella Waste account as a caregiver or POA agent. Covers bill pay, portal access, service changes, and estate steps by region.

Centerpoint Energy

Manage a CenterPoint Energy account under power of attorney — authorized user setup, guest payments, POA submission, and multi-state guidance.

Clean Harbors Waste

Step-by-step guide for caregivers and estate executors managing Clean Harbors hazardous waste accounts. What to submit, who to call, and how to get access.

Comcast Xfinity

Step-by-step guide for managing a loved one's Xfinity account with Power of Attorney — billing, cancellation, transfers, and more.

NiSource

Managing a NIPSCO or Columbia Gas account for a loved one? This guide covers guest payment, third-party notifications, medical holds, and POA authorization.

Nicor Gas

Step-by-step guide to managing a loved one's Nicor Gas account in Illinois — POA authorization, medical certification shutoff protection, and third-party notification rights covered.

Pacific Gas & Electric

Step-by-step guide to getting authorized access to a PG&E account — online invitation, Third-Party Authorization, shutoff alerts, and estate transfers.

SoCalGas

Guide to managing a SoCalGas account for a loved one. Covers My Account access, CISR Form 8206 authorization, Third Party Notification, and AutoPay setup.

Verizon Fios POA Guide for Caregivers

Step-by-step guide to registering POA, disputing billing errors, preventing disconnection, and canceling Verizon Fios service on behalf of a loved one.

Waste Connections

Help managing a Waste Connections account for a loved one? This guide covers payment, POA authorization, estate closure, and local office navigation.

Waste Management

Manage a WM account for a loved one? This guide covers guest payment, My WM setup, POA authorization, missed pickups, and estate account closure.

conEdison

Manage a Con Ed account for a loved one in NYC or Westchester. Covers authorized access, bill protection, medical programs, and estate close-out.

If you've made it to utilities, you're further along than most caregivers get before something goes wrong. Utilities are almost always the last thing on the list — and the thing that causes an embarrassingly avoidable crisis. Here's what to make sure you haven't missed:

Financial Guides

Utility accounts are often tied to autopayments on bank or credit card accounts you may not have access to yet. Before you update the utility account, make sure you can actually see and manage what's paying for it.

Government Guides

If your loved one receives any government benefits, those programs have their own authorization requirements that are completely separate from everything else you've done. A financial POA that works at the bank does exactly nothing at the VA or Social Security Administration.

Insurance Guides

Health, life, and long-term care insurance policies have a quiet way of lapsing while caregivers are focused on more urgent fires. If insurance hasn't made your list yet, it should.